Staff & Systems

Staff and systems is about the school running without the owner standing on the floor. Articles cover hiring instructors and front-desk staff, the leadership and assistant-instructor pipeline most schools build from their own students, pay structures and what roles are worth, training and certification, delegation and accountability, the operating documents that make a school repeatable — class plans, opening and closing procedure, enrollment scripts, absence follow-up — and what changes when a school opens a second location. The section also covers the owner’s own job: which tasks genuinely require the owner, and which are being held because letting go is uncomfortable. Employment practice and pay levels have changed considerably across the journal’s thirty years; archive articles here are labelled and their principles usually outlast their specifics.