For Front Desk, Instructors and Program Directors

This desk is for the people who answer the phone, teach the classes and run the programs at a martial arts school, BJJ academy or MMA gym. It collects Martial Arts Professional’s practical staff articles: phone scripts and appointment setting, instructor development, managing conflict, planning the month, and handling serious problems. Owners: forward these to your team.

Start here

• What Disney Actually Taught Us in Orlando, and the Part Schools Keep Getting Wrong
• When Should a Martial Arts School Hire Its First Marketing Person?
• The Supervised Teenager Was Your Blind Spot. Britain Just Made It Law.
• The People Buying Your Industry Have Never Taught a Class
• Design the Month Before It Starts: The Goal Worksheet My Staff Signs
• Learn a Top Staff Trainer’s Secrets to Develop a Top Staff
• A Good Instructor Doesn’t Always Make A Good Manager
• The Ultimate Martial Arts Enthusiast Shows You How To Systematize and Create a Profitable “Turnkey” School, with Master Ranulfo Gonzalez
• Important Issues for Large School Operators, Part II: The Non-Compete Clause
• The Four Keys to Your Future
• Twenty Mistakes School Owners Make, Part 1
• 20 Mistakes That School Owners Make-Part 2
• Be Careful What You Wish for—You May Get It! Part 2
• The Other Side of Strategy

More: all Staff & Systems articles.

Reference for owners

• Martial arts school insurance: who publishes a price, and what it buys
• Martial arts school software: what eight platforms cost
• Billing companies and ways of getting paid
• Membership contract rules by state and province
• Glossary of school business terms, with formulas